Tricks of the Trade... A Solid Communication Plan
Remember playing a game of telephone as a child? It was easy to play, one person whispered a word or phrase to a friend, then said “pass it on.” The...Read more
4 Reasons Excellent Customer Service Starts with a Smile
A smile alone doesn’t guarantee excellent customer service, but excellent customer service almost always starts with a smile. When was the last time you smiled and said hello to someone? ...Read more
4 Essentials to Implementing Change Successfully
I vividly remember being told on a companywide conference call more than a decade ago, accept change or find a new profession because change here is the new normal. WHAT? ...Read more
3 Strategies to Keep Your Employees Happy and Productive
3 Strategies to Keep Your Employees Happy and Productive Ask them – Ask them how satisfied they are with their position and the organization they work for. This can...Read more
Leaders Work Hard, to Play Hard
LEADERS Work Hard, to Play Hard “Work Hard, to Play Hard.” It’s been our mantra for years, long before we decided to partner in “Lead to Inspire.” But too...Read more
A 5 Second Customer Turn off or... A Client Experience to Remember?
A 5 Second Customer Turn off or A Client Experience to Remember? Real conversation at a “quick shop” franchise pizza counter, “Can you tell me if you have a personal...Read more
When was your first exposure to leaders and leadership?
Our first exposure to leaders – might have been in the classroom... As I walked my kids back to school after a great summer break, my youngest going to the...Read more