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You’ve just been promoted into your first leadership role.  Congratulations, all your hard work has paid off!  In between the congratulations and high fives, it’s time to get laser focused...

Remember playing a game of telephone as a child?  It was easy to play, one person whispered a word or phrase to a friend, then said “pass it on.”  The...

A smile alone doesn’t guarantee excellent customer service, but excellent customer service almost always starts with a smile. When was the last time you smiled and said hello to someone?  ...

I vividly remember being told on a companywide conference call more than a decade ago, accept change or find a new profession because change here is the new normal.  WHAT? ...

3 Strategies to Keep Your Employees Happy and Productive   Ask them – Ask them how satisfied they are with their position and the organization they work for. This can...

LEADERS Work Hard, to Play Hard   “Work Hard, to Play Hard.”  It’s been our mantra for years, long before we decided to partner in “Lead to Inspire.”  But too...

A 5 Second Customer Turn off or A Client Experience to Remember?   Real conversation at a “quick shop” franchise pizza counter, “Can you tell me if you have a personal...

Our first exposure to leaders – might have been in the classroom... As I walked my kids back to school after a great summer break, my youngest going to the...