News

Meeting with business leaders over the past few months, one topic continually comes up in conversation, Millennials.  Huffington Post research shows by the year 2020, Millennials will make up 50%...

Turn a Negative into a Positive   When an angry customer walks into your business to complain, or phones into the call center you can almost hear a collective sigh. ...

Fifteen years ago, I made a big career move, I left the world of Broadcasting and moved into the world of Pharmaceutical Sales.  I vividly remember a conversation I had...

You’ve just been promoted into your first leadership role.  Congratulations, all your hard work has paid off!  In between the congratulations and high fives, it’s time to get laser focused...

Remember playing a game of telephone as a child?  It was easy to play, one person whispered a word or phrase to a friend, then said “pass it on.”  The...

A smile alone doesn’t guarantee excellent customer service, but excellent customer service almost always starts with a smile. When was the last time you smiled and said hello to someone?  ...

I vividly remember being told on a companywide conference call more than a decade ago, accept change or find a new profession because change here is the new normal.  WHAT? ...

3 Strategies to Keep Your Employees Happy and Productive   Ask them – Ask them how satisfied they are with their position and the organization they work for. This can...